Shipping & Returns

Returns And Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you need to return your purchase for any reason you may do so for 30 days from the date of purchase. Request a Return Authorization Number (RA#) by emailing Returns. 

We will provide the correct address for your return when we provide your RA#. Your order or invoice number is required. All orders must be returned in its original factory packaging and include everything that was originally received with the item.  

If the item is at all physically damaged or abused your return will not be accepted and return shipping will be your responsibility. Any physical damage during shipping must be reported within 7 days of delivery or the return request may be refused. Some items we sell may be non-refundable and/or returnable. Returns will have the option to be exchanged or refunded back to the original form of payment.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at livelifesolar.sales@gmail.com .

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at livelifesolar.sales@gmail.com.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged or Defective Orders

Please refuse delivery if your order appears damaged, defective, or incorrect. Please notify us as soon as possible if your order is delivered with concealed damaged. Please include a detailed description of the damages or defects along with any additional supporting documents, like part numbers, and pictures, emailed to us at livelifesolar.sales@gmail.com. Once we have received this information, we will file a claim with the shipper or manufacturer on your behalf, and you will be given the option to have a replacement sent or receive full refund. Claims for damaged or missing merchandise are accepted once per order. Please report any damages or shortages to Customer Service (livelifesolar.sales@gmail.com) within 7 days of order delivery. It is important to inspect all of your merchandise before submitting a claim as amended or second claims are not accepted. We want you to be completely satisfied with your purchase.

Cancellations

To ensure excellent service, orders are readied for shipment immediately and cannot be changed or cancelled.

Restocking fee

If your order is returned to us undeliverable or refused, a refund is issued less return freight charges and a 20% restocking fee. Original shipping is non-refundable.